• LocationKilimahewa Road,House No.2,UDSM

  • Emailhelpdesk@ternet.or.tz

  • Contact +255222775378

Support and consultation

As a member you can call or email the secretariat for free consultation and support on ICT issues at your respective institution. We have put in place helpdesk system to ensure that we provide timely and consistent support to our members. The system helps us track members trouble tickets while keeping logs of the provided solutions. When you use the system to report problem by opening a trouble ticket, you are informed by email and also able to track progress of your ticket.
Our Engineers on duty (EOD) work from 7:00am to 10:00pm including the weekends to ensure that reported problems are handled as soon as it is humanly possible.

For members' support and free consultation, kindly visit the "Contacts" menu.

Your Feedback

Your feedback is important for us as we do everything possible to ensure that you are satisfied and trust us to serve your education and research needs. Just in case we did not fulfill this commitment while serving you, please let us know what we could do better and we will be happy to improve our services. If we fulfilled this commitment also let us know because it gives us pleasure and motivation to keep serving you with the best of our abilities.

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